¡°This year has been a bad one. They have really disappointed me.¡±
... and the federal government.
¡°4Meltdown is the right word. This is an 5unacceptable situation. And I made clear that our department will be 6holding them accountable fortheir responsibilities to customers.¡±
The airline blaming the travel disaster on winter storm delays, 7aggressive flight scheduling and its own 8outdated infrastructure.
¡°We¡¯re doing everything we can to return to a normal operation, and please also hear that I am truly sorry.¡±
As other airlines seem completely recovered from the recent winter storm, Southwest already cutting over 2,300 Thursday flights admitting this could go on for days.
¡°Fix it!¡±
For those struggling to get home, experts say book as soon as possible with another airline. Southwest policy is they will not do it for you. And note, American and United Airlines are 9capping fares on some Southwest routes.
¡°Don¡¯t 10put it off. The longer you wait, the fewer options you¡¯ll have¡±
Booked on your credit card? Check to see if you have travel protection. It could mean hundreds of dollars back in your pocket. And finally...
¡°Keep those 11receipts. Southwest says they¡¯ll honor 12reasonable request for 13reimbursement.¡±
